How We Help

Our office is located in downtown Ponca City, Oklahoma. Call or stop by, and once there, you'll find a friendly staff that visits with each Client personally to understand them, and offer referrals or direct assistance based on their unique needs. Our onsite, state-of-the-art Food Pantry is designed just like a grocery store. We treat our Clients with the attention and respect that they deserve, and as a result find that many volunteer their time and energy to "pay it forward" for the help they receive. Stop by or donate today, and become a key part of our success.

Who We Are

Our MISSION is to give people a hand up, instead of a hand out.

NERA helps those in need with food, utilities and rent assistance, informational classes, and referrals to other agencies or providers in north central Oklahoma. Our Clients live within a service footprint of the Kansas state line as our north boundary, down south to Red Rock, west to Interstate 35, and back east to Shidler. It's easy to check out our FOR CLIENTS webpage, to see if you live in a postal Zip Code that we service.

OPERATIONS UPDATE - August 5, 2020

We remain open for business - with hours unchanged, and you don't need to come inside our building.

We want to help all that we can, but are required to perform an once-a-year certification for you with TEFAP, or The Emergency Food Assistance Program. The good news is that once done, this allows your Head of Household (or those pre-authorized by you) to stop by, show their ID, and pick up groceries for ALL household members.

To get your family Certified for the first time, and at Annual Renewals, simply bring:

(1) EVERYONE in your household, along with their ID's - including EACH minor child under 18

Acceptable ID's are State ID, Drivers License, School ID (if picture is on it), Tribal ID (with picture), US Passport, or Social Security Card. If/as more people join your household, just bring them and their ID along at your next visit so we can register the additional family member and know to add more food to your pick-ups.

(2) a Current Bill for YOU, and all ADULTS (18 or over) in your household

The current bill(s) you show us must be dated in the last 30 days, and clearly show NAME, ADDRESS, and a postal ZIP CODE within our service area (please see our FOR CLIENTS webpage for a list of those Codes). Unfortunately, we cannot accept a receipt or invoice from a motel or hotel room as your current bill. If an adult in your household is attending school, we may be able to accept their current school schedule. Note that your legally-married spouse does not need to bring a seperate current bill if he/she doesn't have one to present.

Once your are Certified and ready for pick-ups, you'll see that our food delivery has changed a bit:

Given the most recent health guidance available, our registration and food shopping process has been modified to resemble that of a remote assembly line, to better protect you and us.

Instead of normally entering the building through our sliding glass doors, the Head of Household (or another person on your "substitute list" who is pre-approved to pick up for your family) should hold their ID Card up to the glass while remaining outside. We'll take a photo of that through the glass and verify your information - including how many people reside in your household. Based on that intel, we'll automatically assemble a food box for your size family, as well as gather freezer and cooler items in a grocery bag to include with your box. Once assembled by our team, you'll see your completed box follow along a manual trolley table back to the sliding glass door, which then opens for you to take your box.

Each food box is designed to hold a week's worth of food, and Clients may come back every 15 days if needed.

We believe this delivery process best gets critical supplies in the hands of those in need quickly, while minimizing unnecessary social contact. The rapidly-changing health emergency we are all witnessing may eventually impact our staffing count and deliveries schedule, so we must reserve the right to quickly modify this process and/or temporarily cease our services.

Please check back here often for additional updates or call us at (580)765-5372.

Finally, a friendly reminder that we also offer Rent and Utility assistance on Tuesdays from 9:00 - 10:00am. See our FOR CLIENTS webpage to learn more.

To our Clients,  we thank YOU for your patience and flexibility during these challenging times.

To our Associates, Volunteers, and Donors - we appreciate YOU, and could not do our good work without your support.

BE A SUPERHERO RIGHT NOW

During the COVID pandemic, we are serving WAY more Clients than ever before. Please take a moment right now to help us help our local neighbors in need. You can make an immediate impact for those who may have nowhere else to turn. Through the magic of what we do, and thanks to the relief agencies, grocery stores, and partner companies that supply and support NERA, we're able to convert every Dollar you donate into 5 actual Meals.

Together, let's make sure that NO ONE goes hungry tonight on our collective watch ---------->       DONATE NOW